FAQs
Frequently asked questions
Answers about quotes, prices, payment, documents, transport and changes. Entry rules are general information — always confirm with official sources before you travel.
Booking and quotes
How do I request a quote?
Use the Plan My Trip form, the enquiry form on any package, or WhatsApp. Tell us your dates (or how flexible you are), who’s travelling, your rough budget and what you’d like to do. We usually reply within one working day.
Can you create a custom itinerary?
Yes — most trips are custom. Our packages are starting points; we can change the length, hotels, activities and destinations, or build something completely new.
Do you handle groups and families?
Yes. We plan for families with children, groups of friends, chamas, wedding parties and companies. Group quotes depend on numbers and room sharing, so tell us as much as you can.
Packages and prices
What does a package include?
Each package page lists what’s included and what isn’t. Typically included: accommodation, the meals stated, airport or station transfers and the listed excursions. Often excluded: flights or train tickets (unless stated), park and conservation fees, drinks, tips and travel insurance. Your written quote is the final word.
Why do some packages say “Provisional” or “Request a quote”?
We publish a price only when hotel and transport rates are confirmed. Until then, packages show the planned itinerary and we quote for your exact dates, which is more accurate anyway.
Which currency do you use?
We quote in Uganda shillings, Kenya shillings or US dollars, as agreed with you. Because exchange rates move, each quote states its currency and how long it is valid.
Payment
How does payment work?
Once you approve your written quote, we send an invoice with the deposit, the balance due date and the accepted payment methods. See our Payment Policy.
How do I know a payment request is genuine?
We will only ask you to pay into the accounts shown on your official GeoGrants invoice. We will never change payment details by a WhatsApp or text message alone — if anything looks different, call us on the number on this website before paying.
Travel documents and entry
Do Ugandans need a visa or eTA for Kenya?
Kenya’s 2025 immigration regulations exempt citizens of East African Community countries, including Uganda, from the electronic travel authorisation for visits of up to 180 days. Rules can change, so check official sources before you travel. Read our documents guide.
Can I travel with my national ID?
Kenya, Uganda and Rwanda accept valid national IDs for travel between them. Expired IDs have been refused at borders, so check the expiry date. Some airlines may prefer a passport — confirm with your airline. A valid passport is always the safest choice.
Do I need a yellow fever certificate?
Kenya may ask travellers arriving from Uganda for proof of yellow fever vaccination. Carry your certificate and check current requirements with your airline or a travel clinic.
Transport and accommodation
How do I get to Kenya — fly, coach or train?
Flights from Entebbe reach Nairobi in about 1 hour 10 minutes, and there are direct flights to Mombasa. Coaches from Kampala to Nairobi take around 13 hours. Between Nairobi and Mombasa, the SGR train takes roughly 5 to 6 hours. Compare the options.
What kind of hotels do you use?
We offer three levels — Value, Comfort and Premium — and name the exact hotel in your quote once availability is confirmed.
Changes and cancellations
Can I change or cancel my booking?
Yes, subject to our Booking and Cancellation Policy and the rules of the hotels, airlines and parks involved. Some items, such as certain flight tickets, may be non-refundable — we tell you before you confirm.
Do I need travel insurance?
We strongly recommend it. Good travel insurance covers medical costs, cancellations and lost belongings. Ask us if you need help finding cover.
Accessibility and special requirements
Can you plan for travellers with mobility needs or dietary requirements?
Yes. Tell us what you need in the trip planner — step-free rooms, ground-floor access, medical or dietary requirements — and we’ll check with hotels and suppliers before you book.
Still have a question?
Message a planner — we’re happy to help before you book.