Payment Policy
Accepted payment methods, currencies, receipts, refunds and how we protect you from payment fraud.
Draft for review. This policy is a starting template. It must be reviewed and completed by GeoGrants management and a qualified lawyer before the website launches. Items in [square brackets] are still to be confirmed. Delete this notice once the policy is approved.
Last updated: [date]
How to pay
We accept: [mobile money — e.g. MTN Mobile Money / Airtel Money], [bank transfer], [card payments via a secure payment link]. Accepted methods and account details are shown on your official GeoGrants invoice.
Protecting you from fraud
- Only pay into the accounts named on your official GeoGrants invoice, in the name of [registered company name].
- We will never change our payment details by a WhatsApp, SMS or email message alone. If you receive such a message, call us on the number on this website before paying.
- We never ask for your mobile-money PIN, card PIN or online banking password.
Currency and exchange rates
Your quote and invoice state the currency (UGX, KES or USD). If you pay in a different currency, the exchange rate and any charges from your bank or mobile-money provider apply. [State whose exchange rate is used and when.]
Fees
[State whether transaction or card fees are added.]
Receipts
We send a receipt for every payment within [one working day].
Deposits and balances
Deposit and balance rules are set out in our Booking and Cancellation Policy.
Refunds
Refunds are paid by the original payment method within [X] working days of being approved, less any non-refundable supplier costs set out in your booking terms.